Leading CS Teams Through Economic Uncertainty

Quick sanity check from the CS trenches. I’ve been living in health-score dashboards with a bunch of CSMs, and we’re deep in data but still getting blindsided by churn. The patterns that are too consistent - Validation grind, testing every potential churn trigger one-by-one is a month-long process to get right. - Context black hole: a 30% usage drop might mean “champion left” or the feature is fully automated. data never tells the story. - Scaling wall: The "just talk to customers" isnt a strategy past a certain number of accounts. All these make it incredibly challenging to give the product clear, actionable signals on what to focus on to prevent churn proactively. What signal has earned a spot on your roadmap and beat a shiny new feature in prioritization? How do you convince your leadership? Have my own thoughts from the CS side, but I'm here to learn yours first. What worked?